Return Policy Products can be returned with a receipt within the first 30 days after purchase if the item is still in like-new condition. Fabric sold by the yard or any other product that has been altered or customized for your order is not eligible for refunds. Classes are non-refundable but can be transferred to a future class, with prior notice. Please come in or call the store if you have any questions about returns on a specific item. Shipping Policy All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. www.thequiltmerc.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.